Privacy Policy

1 Introduction

se789 ("we", "us", "our") is committed to protecting the privacy of every individual who visits, registers on, or interacts with the se789 platform at https://se789.cam (the "Platform"). This Privacy Policy describes, in clear and plain English, how we collect, use, store, share, and safeguard your personal data, and how you can exercise your rights over that data.

This Policy applies to all personal data processed by se789 in connection with your use of the Platform, including data collected during account registration, identity verification (KYC), payment processing, customer support interactions, and general browsing activity on the site.

By registering an Account on the Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. This Privacy Policy should be read together with the se789 Terms & Conditions, which govern the overall relationship between you and se789.

2 Data Controller

For the purposes of applicable data protection legislation, se789 acts as the data controller in respect of all personal data collected through the Platform. As data controller, se789 determines the purposes for which and the means by which your personal data is processed.

se789 is an internationally operated online betting platform. While our primary target audience consists of English-preference players residing in Indonesia, our servers and operational infrastructure are located internationally. All data processing activities are conducted in accordance with internationally recognized data protection standards, and we maintain appropriate technical and organizational safeguards regardless of where data is processed.

For all privacy-related inquiries, requests, and complaints, you may contact our Data Protection contact point at the email address provided in Section 15 of this Policy.

3 Personal Data We Collect

3.1 Account Registration Data

When you create an Account on se789, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify the 21+ age requirement)
• Residential address in Indonesia (city, province, postal code)
• Email address
• Mobile phone number
• Chosen username and a hashed version of your password (we never store passwords in plain text)

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to protect the integrity of the Platform, we require all players to complete a Know Your Customer (KYC) process before withdrawals are processed. KYC data includes:

• Copy of a valid government-issued photo ID (Indonesian National Identity Card / KTP, or a valid passport)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot of the registered bank account or e-wallet showing the account holder's full name)
• Selfie photograph or liveness-check image where requested for enhanced verification

3.3 Financial Transaction Data

We record all financial activity associated with your Account, including:

• Deposit amounts, dates, and originating payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Withdrawal requests, amounts, destination account details, and processing status
• Bet placement records, game activity logs, and settlement history
• Bonus and promotion redemption history

All financial data is denominated in Indonesian Rupiah (IDR / Rp) and retained for a minimum of five (5) years in accordance with standard AML record-keeping obligations.

3.4 Technical and Usage Data

When you access the Platform, our servers automatically record certain technical information, including:

• IP address and approximate geolocation derived from it
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Pages visited, time spent on each page, and navigation path through the Platform
• Referral URL (the page from which you arrived at se789)
• Session timestamps and duration

3.5 Customer Support Communications

When you contact se789 customer support — whether by email, live chat, or any other channel we make available — we retain a record of the communication, including the content of your messages, any attachments you provide, and our responses. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.

3.6 Marketing Preferences

If you opt in to receiving promotional communications from se789, we record your consent and any subsequent preference changes (such as opting out of specific communication channels). We do not send marketing messages to players who have not explicitly opted in.

4 How We Collect Your Data

se789 collects personal data through the following means:

Collection Method	Data Collected
Registration form	Name, date of birth, address, email, phone number, username
KYC document upload	Government ID, proof of address, payment method proof, selfie
Deposit & withdrawal flows	Bank account / e-wallet details, transaction amounts and timestamps
Platform activity (automatic)	IP address, device data, page views, session data, bet history
Cookies & local storage	Session tokens, preference settings, analytics identifiers
Customer support interactions	Communication content, attachments, resolution notes
Third-party identity verification providers	Identity match scores, document authenticity flags (no raw document data is retained by the third party beyond the verification event)

5 Purpose and Legal Basis for Processing

se789 processes your personal data only where a valid legal basis exists. The following table sets out our primary processing purposes and the legal basis that applies to each:

Processing Purpose	Legal Basis
Creating and managing your Account	Performance of a contract (the se789 Terms & Conditions)
Processing deposits and withdrawals	Performance of a contract; compliance with legal obligations (AML)
KYC identity verification	Compliance with legal obligations (AML / anti-fraud regulations)
Fraud detection and platform security	Legitimate interests of se789 and protection of other players
Responsible Gaming monitoring	Legitimate interests; compliance with responsible gambling obligations
Sending marketing communications	Your explicit consent (opt-in)
Analyzing Platform usage and improving our services	Legitimate interests of se789
Responding to customer support queries	Performance of a contract; legitimate interests
Complying with legal and regulatory requests	Compliance with legal obligations

6 Data Sharing and Disclosure

6.1 No Sale of Personal Data

se789 does not sell, rent, or lease your personal data to any third party under any circumstances. Personal data is shared only where it is necessary to deliver our services, fulfill legal obligations, or protect the security of the Platform, as described below.

6.2 Service Providers (Data Processors)

We engage carefully selected third-party service providers to assist in operating the Platform. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose other than the specific service they are engaged to deliver. Categories of service providers include:

• Payment processors and banking partners: to facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, and supported e-wallets.
• Identity verification providers: to assist with KYC document checks and liveness verification.
• Cloud hosting and infrastructure providers: to store and serve Platform data securely.
• Customer support platform providers: to manage live chat and support ticket systems.
• Analytics providers: to analyze aggregated, pseudonymized Platform usage data for service improvement purposes.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive pseudonymized player session identifiers to facilitate gameplay and enforce fair play rules.

6.3 Legal and Regulatory Disclosure

se789 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our users, or where disclosure is required to enforce our Terms & Conditions or defend legal claims.

6.4 Business Transfers

In the event that se789 undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. You will be notified via a prominent notice on the Platform if such a transfer results in a material change to this Privacy Policy.

7 International Data Transfers

se789 is an internationally operated platform. Your personal data may be transferred to, stored, and processed in countries outside Indonesia, including countries whose data protection laws may differ from those in Indonesia. Where such transfers occur, se789 implements appropriate safeguards to ensure that your data receives a level of protection consistent with internationally recognized standards.

These safeguards may include standard contractual clauses with service providers, data processing agreements that impose binding data protection obligations, and the application of our internal data security policies to all cross-border data flows.

8 Data Retention

se789 retains personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

Data Category	Retention Period
Account registration data	Duration of active Account, plus 5 years after closure
KYC documents	5 years from the date of verification or Account closure (whichever is later)
Financial transaction records	5 years from each transaction date (AML obligation)
Betting and game activity logs	5 years from each event date
Customer support communications	3 years from the date of last communication
Technical / server log data	12 months on a rolling basis
Marketing consent records	Until consent is withdrawn, plus 2 years thereafter as evidence of compliance

Where data is no longer required for any lawful purpose, it is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Anonymized, aggregated data may be retained indefinitely for statistical and business analysis purposes.

9 Cookies and Tracking Technologies

9.1 What Cookies We Use

se789 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the Platform, remember your preferences, and analyze usage patterns. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in during your visit. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and Responsible Gaming tool configurations. Disabling these may affect your experience but will not prevent basic access.
• Analytics cookies: Pseudonymized identifiers used to analyze aggregated traffic patterns, page performance, and user flow through the Platform. This data helps us identify and fix usability issues. Analytics data is not linked to your personal Account profile.

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to refuse new cookies, delete existing cookies, or alert you when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling analytics or functional cookies will not affect your ability to place bets or make transactions.

se789 does not use third-party advertising cookies or behavioral tracking technologies for the purpose of serving targeted advertisements on external platforms.

10 Your Data Subject Rights

As a player on the se789 Platform, you have the following rights with respect to your personal data. Requests to exercise any of these rights should be submitted to our support team using the contact details in Section 15. We will acknowledge your request within 48 hours and provide a substantive response within 30 days.

Please note that certain rights may be limited where se789 is required to retain data by law (for example, KYC and transaction records retained under AML obligations) or where the exercise of a right would adversely affect the rights of other individuals or the security of the Platform.

11 Security Measures

se789 takes the security of your personal data seriously and implements a layered set of technical and organizational controls designed to protect your information against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:

• Encryption in transit: All data transmitted between your device and our servers uses TLS 1.3 with 256-bit AES encryption.
• Encryption at rest: Sensitive personal data fields (including KYC documents and payment method details) are encrypted in our databases using AES-256.
• Password security: Passwords are never stored in plain text. We apply a strong one-way hashing algorithm with per-user salt to all stored credentials.
• Access controls: Internal access to personal data is restricted to authorized personnel on a strict need-to-know basis. All internal access events are logged and audited.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their Accounts. 2FA adds a second layer of identity confirmation at login.
• Penetration testing and security audits: The Platform undergoes regular third-party security assessments to identify and remediate vulnerabilities.
• Incident response: se789 maintains a documented security incident response plan. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players promptly.

While we implement robust security measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorized access to your Account.

12 Minors

The se789 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced during registration via our KYC verification process.

If se789 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, void any bets placed, return any real-money Balance to the originating payment method where practicable, and securely delete the minor's personal data as promptly as permitted by our legal obligations.

If you are a parent or guardian and believe that your child under the age of 21 has registered an Account on se789, please contact our support team immediately using the contact details in Section 15.

13 Third-Party Links and Services

The Platform may contain references or links to third-party websites, game studios, or service providers. Once you leave the se789 Platform by following such a link, this Privacy Policy no longer applies. se789 has no control over and accepts no responsibility for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform, including the privacy policies of payment providers such as BCA, BRI, OVO, DANA, GoPay, and ShopeePay, each of which operates under its own independent data protection framework.

14 Changes to This Privacy Policy

se789 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes that affect how we use your data in a way that was not previously disclosed, or changes that reduce your rights — we will provide at least 14 days' advance notice by posting a prominent notice on the Platform and, where we hold a valid email address for you, by sending a notification to that address.

The "Last Updated" date at the top of this page reflects the date on which the currently published version became effective. Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and may request Account closure in accordance with the process described in the se789 Terms & Conditions.

Previous versions of this Privacy Policy are available on request by contacting the support team. We recommend that you review this page periodically to stay informed about how we protect your information.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way se789 handles your personal data, please reach out to us using the details below. All privacy-related communications should be sent in English or Bahasa Indonesia. Our team will acknowledge your inquiry within 48 hours and provide a full response within 30 days.

When submitting a data subject rights request (access, rectification, erasure, portability, etc.), please include your registered Account username and a brief description of your request so that we can locate your records and respond as efficiently as possible. We may ask you to verify your identity before fulfilling certain requests in order to protect your data from unauthorized disclosure.